Customer Success Specialist

We are looking for a Customer Success Specialist who will be responsible for managing relationships with our clients.
Scroll to content

We are a fast-growing (100+ strong) startup based out of Budapest and London with new office locations opening up in the US and APAC. SEON raised it’s Series A in March 2021 and was featured in TechCrunch.

Our lead investor, CREANDUM is behind Euro success stories like Spotify, Klarna, Bolt and many more leader tech brands.

We've developed a cutting edge system that protects online businesses from fraud. Our platform filters and differentiates between good and bad users, therefore mitigating risk and minimizing losses. The SEON system enables businesses to make better decisions based on the digital footprint analysis of an online consumer. 

Your responsibilities will include:

  • Manage client requests and issues, provide assistance with integration, technical issues and industry-related questions
  • Communicating with clients to understand their needs and explain product value, hold introductory meetings with new clients and establish a strong cooperative relationship
  • Keep the clients updated regarding our daily operations, new improvements and features
  • Track clients’ progress with integration and analyse their use of our product through a sophisticated CRM system
  • Research relevant industries, propose new improvement ideas
  • Close cooperation with the Business Development and Marketing teams to aid each other in our processes
  • Educate clients about our industry, create rules and workflows to reduce friction for users and decrease the number of fraudulent transactions

Our requirements are:

  • Advanced Business English and Spanish is a must
  • Excellent communication skills and proactive, helpful attitude
  • Analytical thinking
  • Strong Excel knowledge
  • Adaptability and strong problem solving skills
  • Excellent active listening skills
  • Experience in Technical/Customer support, Fraud/AML related fields is an advantage
  • Experience with SaaS businesses 
  • Knowledge of another foreign language is a huge advantage

What we offer in return:

  • Dynamic and enthusiastic working environment
  • In-depth knowledge and insights about the online payments and anti-fraud industry
  • Supportive young team
  • Competitive salary and bonus based on performance
  • Comfortable office in the center of Budapest
  • Remote working options
  • 3 extra paid vacation days
  • AYCM partnership

Additional information

  • Remote status

    Flexible remote

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

Already working at SEON. Fraud Fighters?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor