Are you a champion Customer Success Specialist? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀

As the name suggests, our team is all about customer success. We make their lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It’s a fascinating, cooperative position where we regularly interact with Sales, Development, and Support.

We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - because, ultimately, these translate not only to a business bottom line, but in making the internet a safer space for everyone - whether business or consumer.

What you'll do:

• Responsible for a variety of our clients, helping them achieve their business goals and grow together with us
• Communicating with clients to understand their needs and explain product value, hold demo meetings about our features
• Track clients’ user journeys through a sophisticated CRM system, build workflows and improve processes
• Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-selling
• Keep the clients updated regarding our operations and new features
• Work closely with the Product Development team to ensure that user requirements are heard and acted on
• Cooperate with the Business Development team and other departments working on the same accounts
• Pass on industry knowledge to both colleagues and clients

Nice to have: 

• Advanced Business English
• Knowledge of another foreign language is an advantage (preferably Spanish)
• Excellent communication and active listening skills, sales aptitude
• Experience with HubSpot, JIRA, Slite, Postman, Kibana is an advantage
• Adaptability and strong problem-solving skills
• Experience in B2B sales (preferably in IT service)
• Experience with Fraud/Payments/Risk is an advantage

What we offer:

• Competitive salary package
• Hybrid remote work model
• Best in class tech gear
• Private health insurance covered by Medicover
  
• Flexible core hours and one hour for lunchtime
• 3 extra Wellness Days
• Top-notch office in central Budapest with free Club Mate, fruits, and coffee
• Complimentary weekly English courses
• AYCM membership
• An immediate impact on a smart, growing, multi-cultural team
• Access to all the tools for your job
• Option to enroll in development courses that can add to your skillset
• Your chance to join the good fight by helping stop fraudsters worldwide!

What’s next:

Sounds good? Great, we can’t wait to hear from you! 
Say hi 👋 and we'll guide you through the next steps.

Wanna learn more about what it’s like to work at SEON first?
👉Here you go

About SEON

The SEON journey has been unstoppable. 40 months in and we have grown from 2 to 200+ SEON Fraud Fighters, across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World. We raised Series A in March 2021 and were featured in TechCrunch as the largest A round for Hungary and now are recognised as the World’s quickest growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting

Tech we use: