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Are you a champion Technical Support Analyst? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀
As the name suggests, our team is all about customer success. We make their lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimisation to sharing their feedback with developers. It’s a fascinating, cooperative position where we regularly interact with Sales, Development, and Support.
What you’ll do:
Responsible for a variety of our clients, helping them solve technical problems with the SEON integration and day-to-day use
Validate bug reports by reproducing and testing the issues, creating JIRA tickets for follow up
Prioritise incoming technical issues and feature requests as per severity, clients’ strategic and commercial importance and complexity
Cooperation with the Product Managers and developers to ensure their understanding of the business requirements when it comes to new feature requests, improvements and bugs
Track our progress with the new developments and bug fixes while keeping the clients updated regarding these processes
Help the CSM and BDM teams with clients’ technical issues and feature requests, be a bridge between CSM/BDM and PMs
What you bring:
Experience in technical support, QA or Project management roles
Experience with REST APIs, JIRA, Postman, Kibana
Advanced Business English is a must, we have mainly foreign partners
Excellent communication and active listening skills, affinity for IT
Adaptability and strong problem-solving skills
Experience with Fraud/Payments/Risk is an advantage
What we offer:
Competitive salary package
Hybrid remote work model
Best in class tech gear
Private health insurance covered by Medicover
Flexible core hours and one hour for lunchtime
Top-notch office in central Budapest with free Club Mate, fruits, and coffee
An immediate impact on a smart, growing, multi-cultural team
Access to all the tools for your job
Benefit from working closely with our founders.
Option to enroll in development courses that can add to your skillset
Your chance to join the good fight by helping stop fraudsters worldwide!
Sounds good? Great, we can’t wait to hear from you! Your first point of contact will be Dora Garai, Talent Partner. Say hi 👋 and we'll guide you through the next steps.
Wanna learn more about what it’s like to work at SEON first
The SEON journey has been unstoppable. 40 months in and we have grown from 2 to 180+ SEON Fraud Fighters, across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World. We raised Series A in March 2021 and were featured in TechCrunch as the largest A round for Hungary and now are recognised as the World’s quickest growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!