Are you a champion Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀

As the name suggests, our team is all about customer success. We make their lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It’s a fascinating, cooperative position where we regularly interact with Sales, Development, and Support.

We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - because, ultimately, these translate not only to a business bottom line, but in making the internet a safer space for everyone - whether business or consumer.

What you'll do:

• Manage client requests and issues, provide assistance with integration, technical issues and industry-related questions
  
• Communicating with clients to understand their needs and explain product value, hold introductory meetings with new clients and establish a strong cooperative relationship
  
• Keep the clients updated regarding our daily operations, new improvements and features
  
• Track clients’ progress with integration and analyze their use of our product through a sophisticated CRM and CS system
  
• Increase revenue from a portfolio of our clients, upsell new features
  
• Research relevant industries, propose new improvement ideas
  
• Close cooperation with the Business Development and Marketing teams to aid each other in our processes
  
• Educate clients about our industry, create rules and workflows to reduce friction for users and decrease the number of fraudulent transactions

Nice to have:

• Excellent communication skills and sales aptitude
  
• Analytical thinking
  
• Strong Excel knowledge
  
• Adaptability and strong problem-solving skills
  
• Excellent active listening skills
  
• Experience in B2B sales and SaaS businesses
  
• Experience with CS and CRM products (e.g. Totango, Gainsight, Hubspot)

• Competitive salary package
• Hybrid remote work model
• 3 extra Wellness Days
• Best in class tech gear
• Flexible core hours and one hour for lunchtime
• Top-notch office in downtown Austin
• An immediate impact on a smart, growing, multi-cultural team
• Access to all the tools for your job
• Option to enroll in development courses that can add to your skillset
• Your chance to join the good fight by helping stop fraudsters worldwide!

What's next:

Sounds good? Great, we can’t wait to hear from you! Say hi 👋 and we'll guide you through the next steps.

Wanna learn more about what it’s like to work at SEON first?
👉Here you go

About SEON:

The SEON journey has been unstoppable. 40 months in and we have grown from 2 to 200+ SEON Fraud Fighters, across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco, Singapore, we are on a mission to create a Fraud Free World. We raised Series A in March 2021 and were featured inTechCrunch as the largest A round for Hungary and now are recognised as the World’s quickest growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting.